Refund policy

1. Digital Courses (Online Products)

• All digital course purchases are final and non-refundable.
• Once payment is completed, access to the course is granted immediately.
• No refunds, cancellations, or exchanges will be issued under any circumstances.

2. Dreadlocks Training (In-Person Sessions)

• Full payment is required in advance to confirm and reserve your training session.
• All training bookings are non-refundable.
• No refunds will be issued in cases of:
  • Cancellation by the client
  • Change of mind
  • No-shows
  • Missed appointments
  • Failure to attend the session
• Clients may request to reschedule their session by contacting me at least 48 hours in advance, subject to availability.
• If I cancel the session or fail to attend the appointment, the client will receive a full refund or may choose to reschedule at no additional cost.

3. Dreadlocks Services (Hair Appointments)

• A 30% non-refundable deposit is required to secure any appointment.
• The remaining balance must be paid immediately after the service is completed.
• Deposits are non-refundable in all cases of:
  • Cancellation by the client
  • No-shows
  • Missed appointments
  • Late arrivals affecting the session
• Clients may request to reschedule with at least 24 hours’ notice, subject to availability. The deposit will be transferred to the new appointment.
• Once the service is completed, no refunds will be issued.

4. General Agreement

• By booking a service or purchasing a course, you agree to this refund and cancellation policy.
• This policy is in place to protect time, preparation, and scheduling for all services provided.